Once you place your order you are assigned a designer that you can communicate and get progress updates. We in manufacturing send video showing we QC / QA tested your product, your product is shipping with no cosmetic flaws, the packaging efforts we take assuring product arrives without marketings from transit. When you receive your product you have 7 days to inspect , if after 5 days purchaser does not contact Valyrian Designs with concerns all claims of any in transit flaws can not be brought forth. Valyrian Designs has a video going over our policy and when ordering we asked that you watch and check off you agree to terms of delivery.
We use 100 % Valyrian Corten Steel and please click here to see quality we use in stainless and all our materials. We pride our transparency on our product material and happy to talk with any expert answering questions.
All our products are authenticated with the Valyrian Design Authentication number correlating to your product. We do this so you are confident you are getting a authentic Valyrian Design vs other knock offs.
Product is designed in California and Fabricated in PRC and Mexico by Artisans.
Corten Steel is most durable and outdoor resistant then our other finishes. Powder Coated and stainless are durable but require delicate handling and set in a scratch free enviorment. Ask a Valyrian Design designer for what works best for your outdoor needs.
Valyrian Designs does not offer refunds , once product is purchased it is individually manufactured and throughout the artisan process you will have updates on your Valyrian Design products via your designated designer assigned to your order.
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Orders take between 35 - 60 days depending on what model your order. You are welcome to call or text our team of designers and get better delivery time. Product is hand made and we make to order.
We have no warranty as prior to product being shipped it has gone through extensive testing and quality control. We do not provide pumps and this is only area that you would have any concerns regarding our product offering. Each Valyrian Design is art and arrives in working condition.
We do not have any relationship with any pump manufactures or retailers. Your valyrian design designer can offer you several companies and models for suggestions. We take no liability regarding pumps.
If you change order within 5 days we can change the finish and size, after 5 days we have ordered the materials and started the aristian proces of making your product by hand. We text updates and send you a confirm that your order is in process. Not texting back or contacting us we proceed on orders
Going through a professional you will qualify for freight discounts and even free delivery based on the relationship we have with the firm. We offer discounts that your professional can pass along to his clients.
Once product is delivered you must open crate and inspect the product, if you do not inspect after 7 days Valyrian Designs does not honor any possible transit blemishes. You received images and video of your product being made, showing it is working, and we have insured your product in the transit process , if you do not contact us you agree that your prooduct arrived to your satisfaction. Our design teams calls each person or company reminding them to inspect, you also receive a text message reminders. Once you receive your product a designer will also authenticate your product in our registry and help you with any questions pertaining to installation. Best way to communicate is via text and no we do not do the chat bot approach you can talk to a designer as we care about our customers.
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