Refund policy

All Valyrian Designs products are custom-made, bespoke creations. By placing an order, you acknowledge and agree to the following:

All Sales Final – Because each product is custom-built to order, no cancellations, refunds, or returns are permitted once payment is processed.

Delivery Window – Estimated production and delivery time is 35–60 business days (Mon–Fri). Delays caused by shipping, customs, or third-party carriers do not qualify for cancellation or chargebacks. Valyrian Designs can be reached at 858-842-7100 or chat within site for update. 

Inspection Period – Upon delivery, you have 5 business days to report any exceptable defects in writing with photos or videos. After this period, the product is considered accepted as delivered. Any claims brought to during this period Valyrian Designs will respond back to and provide answers, unwarranted or fraudulent claims that Valyrian Designs has to hire legal representation purchaser will be liable to pick up costs and responsible for any damages.  

Valyrian Designs uses premium materials, including Corten steel, stainless steel, and powder-coated finishes, each with unique characteristics.

Corten Steel: A natural patina develops over time as part of the weathering process. Color variations, surface markings, condensation spots, and slight texture differences are normal and expected. These natural changes protect the steel and are not considered defects.

Delivery Blemishes: Due to shipping and packaging, you may notice minor surface dust, water spots, light crate impressions, or protective wrap marks upon uncrating. These are normal and temporary and will resolve naturally as the patina forms.

Stainless Steel & Powder-Coated Finishes: Light brushing marks, faint hairline scratches, slight reflective variations, small pinholes, and minimal shade differences are within 

Pumps & Installation – Pumps are not included. Valyrian Designs is not responsible for pumps, third-party installations, or environmental conditions affecting product performance.

Fire Feature Installation Disclaimer

By purchasing a Valyrian Designs fire feature, you acknowledge and agree that Valyrian Designs provides only the shell or structure and is not responsible for natural gas hookups, propane hookups, third-party installations, or environmental conditions affecting performance. It is mandatory that a licensed contractor perform any natural gas connections, and propane hookups are the sole responsibility of the purchaser. By completing this purchase, the purchaser assumes full responsibility and liability for installation, use, and operation and agrees to fully indemnify and hold harmless Valyrian Designs, its owners, and affiliates from any and all claims, damages, injuries, or losses arising from the installation, connection, or use of the fire feature.

Chargebacks & Disputes

By completing your purchase, you expressly acknowledge and agree to the following:

  • No Unwarranted Chargebacks: You waive the right to file a credit card chargeback or payment dispute for any reason other than non-delivery of your order by Valyrian Designs.
  • Custom-Made Orders: All Valyrian Designs products are custom-built to order. Because materials, labor, and resources are allocated immediately, changes in delivery timelines, production delays, material variations, or installation-related issues do not qualify as valid grounds for a chargeback, refund, or cancellation.
  • Binding Agreement: By completing checkout, you agree to resolve any concerns directly with Valyrian Designs before initiating any dispute with your payment provider.
  • Breach of Contract: Any unwarranted chargeback or payment dispute will be considered a breach of contract. Valyrian Designs reserves the right to:
    • Recover the full disputed amount.
    • Collect bank, payment processing, and administrative fees.
    • Pursue legal remedies, including binding arbitration and or small claims court in San Diego County, California.
    • Recover reasonable attorney’s fees and court costs incurred in defending against the dispute.

Proof of Agreement: By proceeding with your purchase, you confirm that you have read, understood, and accepted Valyrian Designs’ Terms of Sale, Delivery Agreement, Material Standards, Refund and Cancellation Policies.

By completing checkout, you acknowledge, understand, and agree that:

  • You have read, understood, and accepted Valyrian Designs’ Terms of Sale, Delivery Agreement, and Material Standards, Return and Cancellation Policies.
  • You understand that these Terms constitute a legally binding contract between you and Valyrian Designs and disputes policy.
  • You voluntarily waive any claims, disputes, or defenses inconsistent with these Terms, including those related to delivery timelines, product variations, installation, or materials.
  • You agree to resolve any concerns directly with Valyrian Designs prior to initiating any third-party dispute, refund request, or credit card chargeback.
  • By completing your purchase, you authorize Valyrian Designs to process payment in full, confirm that you understand this is a custom-made order, and agree that no cancellations, refunds, or unwarranted disputes will be permitted.

ALL SALES ARE FINAL AND NO REFUNDS OR CANCELLATIONS.

You are purchasing  curated art, each unit is made one at time and is authenticated to your purchase.