Terms of service

Valyrian Designs – Terms of Service

Effective Date: Oct 2024

Welcome to Valyrian Designs. By purchasing from our website, placing an order by
phone, or working directly with our design team, you acknowledge and agree to the
following Terms of Service (“Terms”).

These Terms form a legally binding agreement between you (“Purchaser,” “Customer,”
or “you”) and Valyrian Designs (“Valyrian Designs,” “we,” “our,” or “us”).
Payment Authorization

  • By placing an order online via Shopify, you authorize Valyrian Designs to process
    payment for the total order amount at checkout.
  • By calling in and providing your credit card information, you authorize Valyrian
    Designs to charge your card for the agreed-upon total and confirm you are the
    authorized cardholder.
  • By providing payment, you agree that:
    You have given explicit permission to process your payment. You accept these Terms of
    Service as a legally binding agreement.

Product Images Are for Representation Only:
 Product images, videos, renderings, and marketing materials show the general style and concept only and may not exactly depict the final product purchased. Final custom-made products may vary in finish, dimensions, cord placement, access panels, drain location, water-flow details, and fabrication details. Customer must provide any specific requirements or concerns in writing before production so Valyrian Designs can review and confirm whether modifications can be made.

Custom, Made-to-Order Products:
All Valyrian Designs products are bespoke, handcrafted, and manufactured to
order.

  • All sales are final no cancellations, refunds, or returns are permitted once
    payment is processed.
  • By placing an order, you authorize Valyrian Designs to begin production
    immediately and acknowledge that materials, labor, and resources are allocated
    exclusively to your order.

Order Confirmation ; Authentication

  • Each order is authenticated and registered under the Purchaser’s name.
  • Once payment is received, you will receive an Order Confirmation via email.
  • Please review your order carefully and report any discrepancies within 24 hours
    of receipt.
  • Pricing, Payment; Chargeback Waiver
  • All prices are listed in U.S. dollars unless otherwise stated.
  • Full payment is required to begin production unless written terms are agreed
    upon in advance.

Chargeback Protection:

  • By placing an order, you waive the right to file a credit card chargeback or
    payment dispute unless Valyrian Designs fails to deliver your product.

Unwarranted chargebacks are considered a breach of contract, and Valyrian Designs is entitled to:                                                                              

  • The full disputed amount
  • Bank and processing fees
  • Legal and arbitration cost

Production  Delivery Timelines

  • Production Window: Standard production is 35–60 business days
    (Monday–Friday, excluding holidays).
  • Delivery Window: Shipping timelines vary depending on location and freight
    carriers.
  •  Estimated delivery dates are approximations only and not guaranteed.
  • Delivery time starts after confirmation of any custom colors, dimensions or special requests. Any delays on this will add to delivery time and move delivery window. 

 Delays: Valyrian Designs is not liable for delays caused by:

  • Freight carriers
  • Port congestion or customs inspections
  • Weather or natural disasters
  • Third-party logistical disruptions
  • Delays do not constitute grounds for cancellation, refund, or chargeback.

Shipping & Risk of Loss

  • All products are shipped via specialized freight carriers due to size and weight.
  • Curbside Delivery: Freight carriers deliver curbside unless a white-glove upgrade
    is arranged in advance.
  • Risk Transfer: Ownership and risk of loss transfer to you once the order is
    handed to the carrier
  • Valyrian Designs will assist with coordinating claims if shipping damage occurs.
  • Signing or having someone designated to sign is proof of receipt. 

Damage Reporting Policy; Material Standards

Valyrian Designs takes extensive care to protect your products with custom-built
reinforced crates and premium packaging. Due to the handcrafted nature of our
products and the properties of our materials, it is important to distinguish between
normal variations and actual defects.

Inspection & Reporting Requirements

You have five (5) business days from the date of delivery to:

  • Uncrate and fully inspect your product.Document any issues with clear
    photos/videos of the product, crate, and packaging for considerations.
  • Retain all packaging materials until your claim is resolved.
  • Submit your claim in writing to designer@valyriandesigns.com.
  • Claims submitted after five (5) business days will not be accepted, and the
    product will be considered accepted as delivered.

Corten Steel Standards (Living Material)

Corten steel is a premium architectural material designed to develop a natural patina
over time.

Acceptable; Expected Characteristics:

  • Color changes from light orange to deep brown during weathering
    Streaking, spotting, or water stains as part of oxidation
  • Uneven patina development during the first years
  • Surface blemishes or texture variations
  • Important: These natural patina variations are intentional and not considered
    defects.
  • Exposed steel areas are normal and the nature of Corten Steel and process. 

Corten Steel – Normal Appearance When Uncrated

When unpackaging Corten steel products, you may notice:

  • Surface dust, light residue, or markings from crate contact this is normal.
  • Moisture spots or water streaks from condensation inside the crate this is expected and
    fades naturally as patina forms.
  • Slight color variations caused by air exposure differences during shipping these even out
    over time.
  • Protective packaging impressions on the steel surface these are temporary and resolve as
    oxidation progresses.
  • These conditions are not defects and do not qualify as damage. Note: This natural patina
    variations are intentional and not considered defects.
  • Band marks or any blemishes will blend and normal part of transport process. 

Stainless Steel Standards (304 & 316 Marine Grade)

Valyrian Designs uses premium marine-grade stainless steel for durability and
aesthetics.

  • Acceptable & Expected Characteristics:
  • Light brushing marks or faint hairline scratches
  • Subtle reflective variations depending on lighting
  • Minor micro-scratches visible only up close

Note: Environmental factors like salt air, fog, excessive sun and chemicals may affect surface
appearance and are not covered under damage claims.

Powder-Coated Finish Standards

Our powder-coated products are manufactured using high-quality finishing within RAL
color system tolerances.

Acceptable ; Expected Characteristics:

  • Minor pinholes, dust specks, or micro-bubbles visible only up close
    Slight color shade differences within RAL tolerance standards
    Subtle texture variations in non-visible areas
  • Environmental factors like salt air, fog, and chemicals excessive sun may affect surface 
    appearance and are not covered under damage claims.

Environmental Impact: Coastal air, salt, fog, humidity, excessive sun, snow salts  and chemicals may affect
finishes and are not covered under warranty.

Repair or Replacement Guarantee
If damage is confirmed and reported within five (5) business days, Valyrian Designs will:

  • Repair the affected component within reason.

Exclusions from Coverage
Valyrian Designs is not responsible for damages caused by:

  • Unauthorized third-party uncrating, handling, or installer retrofitting
  • Improper installation by contractor
  • Environmental exposure beyond standard conditions
  • Use of non-recommended pumps or incompatible equipment, such as gas lines, propane tanks.
    Customer negligence, misuse, or unauthorized modifications or using non licensed contractor.
  • Natural Gas and Propane Hookups not hired a licensed plumber or licensed contractor.
  • Pumps Not Included: Pumps are not included unless otherwise specified.
  • Trees or sediment that blocks fountain rain output.

Installation & Fire Feature Liability Disclaimer

Liability & Indemnification: Valyrian Designs provides only the fire feature shell or structure and assumes no liability for installation, hookups, or product usage. By purchasing, the purchaser:

  • Accepts full responsibility for installation, connections, and operation.
  • Agrees to indemnify, defend, and hold harmless Valyrian Designs, its owners, and affiliates from any and all claims, damages, injuries, losses, or expenses, including those related to installation, gas or propane connections, or use of the fire feature.
  • Waives all rights to pursue legal claims against Valyrian Designs relating to installation, gas or propane connections, or fire feature operation.

Installation & Fire Feature Liability Disclaimer

Installation Responsibility: Valyrian Designs is not liable for improper installation, retrofits, modifications, or third-party alterations of any kind to any and all of its products.

Fire Feature Gas & Propane Hookups: For any Valyrian Designs fire feature, it is mandatory that all natural gas connections be performed by a licensed plumber or licensed contractor. Propane hookups are the sole responsibility of the purchaser.

Purchaser Waives all rights to pursue legal claims against Valyrian Designs relating to installation, gas or propane connections, or fire feature operation.

Liability & Indemnification: Valyrian Designs provides only the fire feature shell or structure and assumes no liability for installation, hookups, or product usage. By purchasing, the purchaser:

  • Accepts full responsibility for installation, connections, and operation.
  • Agrees to indemnify, defend, and hold harmless Valyrian Designs, its owners, and affiliates from any and all claims, damages, injuries, losses, or expenses, including those related to installation, gas or propane connections, or use of the fire feature.
  • Waives all rights to pursue legal claims against Valyrian Designs relating to installation, gas or propane connections, or fire feature operation.
  • Agrees that fire features and any liability based on Valyrian Designs only providing shell and burner, purchaser was informed to hire license and bonded installer and contractor. Any claims brought or legal actions Valyrian Designs purchaser agrees hold Valyrian Design Harmless or all and any claims brought forth. 

Intellectual Property

  • All product designs, images, descriptions, and creative assets are the exclusive
    property of Valyrian Designs
  • Unauthorized reproduction, duplication, or distribution is strictly prohibited.

Limitation of Liability

Valyrian Designs’ liability is strictly limited to the cost of the purchased product.

We are not responsible for:

  • Third-party product failures (e.g., pumps or gas hookups , lights or any additional products )
  • Improper installation or handling.
  • Environmental conditions impacting performance.
  • Incidental or consequential damages
  • Freight Companies mishandling and non authorized removing of product from
    crate.
  • Flooding or any water damage or gas or fire claims. 

These Terms are governed by the laws of the State of California.

  • Any disputes will be resolved through binding arbitration and or Small Claims Court  in San Diego County,
    California.
  • By placing an order, you waive the right to trial by jury or class action and venue. 

Contact Information (Shopify-Compliant)
Business Name: Valyrian Designs
Support/Design Email: designer@valyriandesigns.com
Phone Number: (858) 842-7100
Website: www.valyriandesigns.com

Acceptance of Terms
By placing an order online, by phone, or directly with our design team, you:

  • Authorize Valyrian Designs to charge your payment method for the agreed-upon
    order total.
  • Confirm that you are the authorized cardholder or have explicit authorization from
    the cardholder.
  • Acknowledge that you have read, understood, and agreed to these Terms of
    Service.
  • Accept that these Terms are legally binding and enforceable in all disputes,
    claims, and chargeback challenges.

By completing your purchase and checking the box at checkout stating you have read and agree to Valyrian Design Poicies, you authorize Valyrian Designs to process payment in full, confirm that you understand this is a custom-made order, and agree that no cancellations, refunds, or unwarranted disputes. Filing and unwarranted  dispute, Valyrian designs has the right to be compensated legal costs and damages if dispute is deemed unwarranted or fraudulent.